Privacy Policy
How we collect, use and protect your information. Last updated: June 2026.
Medilife Superspeciality Hospital ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect through this website, how we use it, and the choices you have.
Information we collect
- Information you provide. When you use our appointment or enquiry forms we collect your name, email address, phone number, the department you select and any message you send us.
- Information collected automatically. Like most websites, we may collect standard technical data such as your IP address, browser type, device information and pages visited, through cookies and analytics tools.
How we use your information
- To respond to your enquiries and schedule or confirm appointments.
- To provide, maintain and improve our website and services.
- To understand how visitors use our site, with your consent, through analytics.
- To meet legal, regulatory and record-keeping obligations.
Cookies and analytics
We use cookies and similar technologies. Analytics and marketing tools (such as Google Tag Manager and the Meta Pixel) load only after you accept analytics cookies through our consent banner. You can decline at any time, and declining will not affect your ability to use the site or contact us.
How we share information
We do not sell your personal information. We may share it with trusted service providers who help us operate the website and analytics (who process it on our behalf), and where required by law or to protect the rights and safety of our patients and staff.
Medical confidentiality
Any clinical or health information shared during your care at the hospital is handled separately and confidentially in accordance with applicable medical confidentiality standards and law. This website policy covers only information submitted through the site.
Data security and retention
We take reasonable technical and organisational measures to protect your information and retain it only for as long as necessary for the purposes described above or as required by law.
Your rights
Subject to applicable law, including India's Digital Personal Data Protection Act, you may request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below.
Children's privacy
Our website is not directed at children, and we do not knowingly collect personal information from children without the involvement of a parent or guardian.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with its revision date.
Contact us
For any privacy questions or requests, contact us at medilife.dehradun@gmail.com or call +91 78178 63358. You can also write to us at Jai Krishan Tower, Haridwar Bypass Road, near Kargi Chowk, Dehradun, Uttarakhand 248001, India.
This policy is provided for general information and should be reviewed by qualified legal counsel before publication.